Nextgen Car Care, LLC

Hiram J. Ramirez 2 months ago

IF I COULD GIVE THIS BUSINESS 10000 STARS I WOULD! I called this shop in utter despair, thinking I would never get a precise answer to what was going on with my front suspension. I have a Mercedes-Benz and automatically as a consumer you would think, “they’re going to destroy my pockets”. ABSOLUTELY NOT. From the moment I called and spoke to “Ohm” he rest assured I would have a designated mechanic who deals with European vehicles, “Andres”, to drive, and place me, the owner of the vehicle, as a passenger seat rider to help point out where the ATROCIOUS noise was located. When I first walked into the shop I spoke with “Jay”, awesome guy, very attentive, and engaging in conversation which helped smooth out the process from start to finish, totally takes your mind off the wait period. “Ohm” hopped in my passenger seat we took a short ride, and with the information from that drive; he went out back and brought in “Andres” who actually drove my vehicle to get the genuine feel for what’s going on. We returned back to the shop, and after about 45 minutes later, which didn’t feel long at all, “Mike, the savior” came back with the keys in his hand, and asked me if we can both take a ride to

Bryc'eon Nelson 2 months ago

Very good customer service very rarely do you find auto shops that truly care about the guest. With them they were more focused on helping me get back on the road rather than milking me for every penny possible. Highly recommend and will be coming back again myself

Margot Grace Rankins-Burd 2 months ago

I had the best experience at NextGen. I went in for an inspection, oil change, and to check my brakes, and they took such good care of me. They gave me a ride to work and sent me a comprehensive list of all of the work my car needed. They included pictures, explanations of why it needed to be done, and cost estimates. I needed more work than I expected, but they made my choices easy by rating the severity of each repair. They even picked me back up from work. I will absolutely be back in a few months for some preventative maintenance! Special shout-outs to Jay, Tom, and Gabe! You guys are the best!

E Destine 3 months ago

I had an unexpected issue with my vehicle and stopped by NextGen Car Care feeling stressed and unsure about what to do next. From the moment I walked through the door, I was welcomed with kindness, professionalism, and a level of customer service that is hard to find these days. I want to give a special shout-out to Tom, Andres, Ohm, and Jay. Each of them took the time to listen, answer my questions, and ensure I understood my options. What stood out most was that they genuinely cared about my safety and well-being. They didn’t try to pressure me into anything—they gave honest advice, explained everything clearly, and helped me make an informed decision. Even during a stressful situation for me, every person I interacted with had a smile on their face and treated me with respect. Their attention to detail, patience, and willingness to go above and beyond made all the difference. It’s easy to find a place that can work on cars. It’s much harder to find a team that truly cares about people. NextGen Car Care does both exceptionally well. If you need anything from routine maintenance and oil changes to brakes, tires, diagnostics, or major repairs, don’t hesitate to give them a call

Jessica Sang 6 months ago

I want to take a moment to thank Ohm and the whole Nextgen Car Care team for taking such great care of my daughter while she was far from home. As a parent, it means everything to know she was treated with kindness, honesty, and respect. They helped her with her brake issue quickly and made sure she understood what was going on, which gave both of us peace of mind. While her car was being fixed, they even offered her a ride back to Utica University, which truly went above and beyond. They also took videos of the car and explained exactly what was going on, which made me feel like I was right there with her. That level of communication meant so much, especially since I couldn't be there in person. I'll admit, I was a bit nervous at first since I wasn't there to help her, but I put my trust in them and the outcome was amazing. They made a stressful situation so much easier for both of us. I'm very grateful for their professionalism and compassion. I will definitely be going back to them and would highly recommend NextGen Car Care. to everyone in need of reliable and trustworthy service.